Job Card and
Field Service Management
Office Control Panel
Dispatch drivers and field service teams quickly and efficiently
The intuitive, simple field service scheduling screens are designed to make your job as easy as possible. Examine your daily schedule in detail, make quick changes and schedule new jobs.
Job scheduling optimization
Unique to FSC, the job assignments tool, analyzes existing schedules to instantly see when a driver is booked and when the job is due.
Use columns and filters
Focus instantly by using a column or filter. For example, if you filter by driver and notify driver, you'll only see if drivers have been notified of jobs assigned.
Maintain up-to-date client lists
Tailor-made for the field service industry, the client database will easily adapt to your business model.The searchable client database makes it easy to maintain up-to-date customer details and includes information on locations and jobs assigned.
Full, searchable customer database
Gain quick access to any clients's record. Each record allows you to launch a variety of common tasks (create job, account information, open job lists, etc).
The client detail screen shows you everything: case number, job history, addresses and payment methods.
Provide your clients with a handy portal where they can view reports and entire job history.
Use this function, to remind yourself to follow up on a job at a later time.
It’s easy to import your existing client database into FSC. We’ll even take care of importing the addresses so they’re ready for field service dispatching.
Real-time Job Assignment
Manage day-to-day operations
Keeping your jobs well-organized is key. Rather than provide a single screen with a long list of jobs, they are separated into buckets that correspond to their current status: today's jobs, late, upcoming, recurring and jobs that still need to be scheduled.
Full, searchable job listings
All listings are instantly searchable and sort-able: you'll never waste time looking for the job you need to manage again. Each record allows you to launch a variety of common tasks (edit, details, client details, schedule, etc).
Manage your contracts
Create recurring jobs to carefully manage all repeat business. Instantly get details on late jobs, upcoming jobs, and even conflicts and jobs with outstanding issues
Provide your clients with a page displaying reports and job history. Clients can also access their client portal from this page.
Service Team Location Tracking
Create and manage team locations
Knowing where your mobile staff are and their planned routes in real time is vital. Businesses like yours frequently need to deal with client emergencies that require swift action – how are you supposed to send someone over quickly if you don't know where everyone is or where your clients are based?
Workload, current location and Itinerary
Field worker tracking: focus your attention on a given technician’s schedule, while also seeing the real-time location of the rest of the team.
Fastest Route Planner
Get your field service teams there quicker
Fields Service Cloud will provide your field service teams with the fastest and most efficient route between job cards via the mobile job card app. This will increase your turnaround as there is less time wasted between job cards.
View reports on drivers's overall performance
One of the core features, job reports can be generated to view business performance. Job reports can be associated with your job types, ensuring that workers in the field always record the information you need.
Powerful design engine
You have complete control: the report engine allows you structure the job process, set field types, define private fields and specify conditions.
Reports are 100% Mobile compatible
The report you design in the back office will look and function perfectly on the mobile app. The controls you put in place are enforced – for example, a job cannot be completed unless all mandatory information has been collected.